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Tata Teleservices Tops ‘Quality of Service’ Survey Commissioned by TRAI in MP&CG
* In the Mobile Wireless segment, both Tata DOCOMO and Tata Indicom scored high points in the Quality of Service survey—on ‘Least Call Drops’, ‘Best Voice Quality’, on ‘Least Network Downtime’, and on ‘Resolutions of Customer Complaints’.
Raipur, 25 May 2011: In a raucous validation of its efforts to be the best private telecom service
provider in the country, Tata Teleservices Limited (TTL)—India’s fastest-growing pan-India dual-
technology telecom service provider—has emerged as the best telecom operator in a survey on
Quality of Service conducted by the Telecom Regulatory Authority of India in the Madhya Pradesh &
Chhattisgarh telecom circle.
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In the report for the quarter ending December 2010, both Tata DOCOMO and Tata Indicom recorded
the highest satisfaction scores in the …
• Overall ‘Quality of Service’, with the ‘Least Call Drop Rate’ of 0.30% for Tata Indicom and 0.76% for Tata DOCOMO (against 0.87% for Reliance CDMA, 0.89% for Videocon, 1.19% for
Bharti Airtel and 1.32% for Idea);
• ‘Best Voice Quality for Calls’ by achieving 99.53% for Tata Indicom and 98.55% for Tata
DOCOMO (against 98.59% for Reliance CDMA, 98.42% for Videocon, 97.93% for Vodafone, 97.86
for BSNL and 97.32% for Bharti Airtel);
• ‘Least Network Downtime of 0.01% for Tata Indicom and 0.05% for Tata DOCOMO (against 0.05% for Vodafone, 0.18% for Bharti Airtel, 0.60% for Videocon, 1% for BSNL, 1.09% for Idea
and 0.30% for Reliance CDMA); and
• ‘Call Completion Rate within the Local Network’ of 99.65% for Tata Indicom and 98.68% for
Tata DOCOMO.
Apart from this, both provided 100% resolution to customer complaints, as per the TRAI survey.
“Beginning in 2009, Tata Teleservices Limited was rated as the best telecom network benchmarking
all QoS parameters for six consequent quarters by TRAI. This time again, with our superior QoS
and ‘Customer First’ attitude, we have outperformed the competition and lives true to the faith
reposed in us by our customers,” Mr Deepak Gulati, Executive President, Mobility Business, Tata
Teleservices Limited, said. “Today’s customers are discerning and expect the best quality of service, rather than
just a cost advantage. From crystal clear voice quality to minimal call drops, our customers
experience the advantages of being on TTL’s superior networks, which underscores our perennial
efforts to offer an enhanced service experience to customers,” he added.
About Tata Teleservices Limited
Tata Teleservices Limited is one of India’s leading private telecom service providers, having a pan-India presence
across all of India’s 22 telecom Circles. The company offers integrated telecom solutions to its customers under
the brands Tata Indicom, Tata DOCOMO, Tata Photon, Tata Walky and Virgin Mobile India, and operates its
wireless networks on both the CDMA and GSM technology platforms. Tata Teleservices Limited, along with Tata
Teleservices (Maharashtra) Limited, operates in more than 450,000 towns and villages across the country, serving
over 90 million subscribers. After its collaboration with Japan’s NTT DOCOMO in November 2008, Tata Teleservices
has so far launched 2G GSM services under the TATA DOCOMO brand name in all the 18 telecom Circles where
it received spectrum from the Government of India. Tata Teleservices Limited also has become the first Indian
private operator to launch 3G services in India under the brand name Tata DOCOMO, with its recent launch in all
the nine telecom Circles where it won the 3G license. In association with its partner NTT DOCOMO, the Company
finds itself suitably positioned to leverage this first-lover advantage. The company has also launched a new brand
on the GSM platform—T24—in partnership with Indian retail giant Future Group. TTSL’s bouquet of telephony
services includes mobile services, wireless desktop phones, public booth telephony and wireline services.
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